Question 1

How much does it cost to play?

Accepted Answer

Our pricing is based on bay time, not per player. Rates vary by location, season, and time of day, with lower off-peak pricing and higher peak-hour rates. You can view the current hourly rates right in the Booking app before confirming your reservation.

Question 2

Do I pay per person or per bay?

Accepted Answer

You pay per bay, and most bays can accommodate up to 4 players. Bring friends — it’s the same price either way.

Question 3

Which payment methods do you accept?

Accepted Answer

We accept all major credit cards, Apple Pay, and Google Pay through our secure checkout.

Question 4

Can I cancel or reschedule a booking?

Accepted Answer

You can cancel by contacting support at least 24 hours in advance for a full refund. Cancellations within 24 hours or no-shows are non-refundable.

To reschedule, simply cancel a booking and create a new one.

Question 5

What is Trackman iO?

Accepted Answer

Trackman iO is an advanced indoor golf radar system that tracks your swing, ball flight, and impact data with incredible accuracy. It’s the same technology trusted by top professionals for training and simulation — now available in every LevelUp bay.

Question 6

How accurate is Trackman iO?

Accepted Answer

Extremely accurate. Trackman iO uses radar and optical sensors to measure over 40 data points — including ball speed, launch angle, spin rate, and club path — within fractions of a millisecond.

Question 7

Do I need special balls or clubs?

Accepted Answer

No. Trackman iO works with standard golf balls and your own clubs. Just ensure your balls are clean and free of markings that might affect optical tracking.

For the most precise data, you can use Radar Capture Technology (RCT) balls, like the Titleist Pro V1 RCT. While we don’t supply these, you’re welcome to bring your own or purchase them from us.

Question 8

Can I play real courses?

Accepted Answer

Yes! Trackman iO gives you access to over 450 world-class courses, including famous Canadian favourites like Cabot Cliffs, Glen Abbey, and Whistler Golf Club. You’ll experience realistic conditions, accurate distances, and detailed visuals.

Question 9

Do I need a Trackman account to play?

Accepted Answer

You don’t need one to get started, but creating a free Trackman account lets you save your stats, track progress, and sync rounds to your mobile app for analysis later.

Question 10

Can multiple players use Trackman in the same session?

Accepted Answer

Absolutely. Each player can log in with their own Trackman account or play as a guest. The system automatically switches players and tracks individual stats.

Question 11

Is Trackman iO good for beginners?

Accepted Answer

Yes! Trackman iO provides instant feedback that helps golfers of all levels understand their swing and improve faster. Beginners especially benefit from seeing clear, visual data on what to adjust.

Question 12

Can I bring my own Trackman login or app data?

Accepted Answer

Yes. If you already use Trackman at another facility, you can log in to your existing account at LevelUp and all your progress will sync automatically.

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